FAQs

FAQs

Have a question? Our FAQs – should answer most of them. It’s likely that it’s been asked before. Also, get tips on how-to’s on our services. Our focus is to put your health in your hands with better customer satisfaction to build long lasting relationships.  

General

GoEmed is an innovative membership-based, patient-focused healthcare platform with focus on affordability, accessibility, convenience and Transparency. We strongly believe in listening to the needs of our customers to help them save time and money.

People that have insurance, but have high deductibles and higher premiums, people that don’t have any insurance or really bad insurance with minimal coverage, people visiting from abroad, college students out of their parents plans, senior citizens and veterans with limited benefits.

  • Affordable pricing
  • Convenience
  • All in one unified secure encrypted portal
  • Secure online payments – No Outside/Insurance Interference
  • Have your medical data, physician and insurance information at your fingertips
  • Upload, share and view any Radiology Studies, Lab Results & Reports
  • Transparency with freedom of choice while selecting labs, doctors, meds
  • Insights to help with better decision making
  • Prompt and responsive customer service
  • Enjoy all the convenience with our concierge services helping you with uploading, explore care credit and affordable insurance options, requesting doctor appointments, reminders etc.

You have to be Premium plan member to be able to use this service. You can upload by yourself by following the instructions on our upload video process. We can also upload the information for you. You can email or fax your information to us. You can also give us permission to reach out to your health care providers so that we can obtain the information and upload. You may have to pay them, if there is any charge for giving that information.

Your data is very safe. It’s encrypted and saved.

We never sell your information.

Register/Signup with us for free.

Login with your credentials.

Click on “New Order” tab on the dashboard.

Fill in the details under Medicine.

Submit your request for medications.

Once we receive your request, we will do all the work for you. We will try and reply to you within 24 hours with all the available options based on your request. You can choose and confirm the service. We will place the order for you and send you the details.  Save money and time!

You can review the prices on our website. But to be able to enjoy those prices, you have to be a member.

Yes. All our transactions are processed through Stripe, for secure encrypted online payment gateway.

GoEmed is for anyone paying cash and looking to save money on healthcare at this time.

At this point, we do not deal with any insurance companies.

You won’t be able to reactivate your account. You will have to sign up as a new customer again. All of your uploaded files will be deleted. You won’t be able to retrieve anything you have added. 

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

We are sorry to see you go. Please let us know if there is something we can do, to help you serve better. 

GoEmed telemedicine platform provides access to board-certified doctors who can diagnose, advise and prescribe treatment, if necessary for non-emergency routine medical conditions like allergies, cold, fever and more. We have doctors from all specialties.

No, we do not need any credit card information while signing up to try our limited services. You can pay when you avail a service or when you upgrade to enjoy all the benefits as a premium plan member.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

GoEmed is not an insurance company. We can’t provide our own insurance plans because we are not an insurance company.

Certainly, for yourself and also your loved ones.

Join Us for free with a Standard plan which gives you access to try our limited services.

Upgrade to a Premium plan to fit your needs and make use of all our services.

We offer three easy Premium plan options with additional licenses for your membership needs – Individual , Family of three and Family of seven. You can add on more licenses based on your need.

Sign up for 1 year and enjoy significant discounts with your membership fees.

You can further add more licenses based on your need.

Check out our Membership page and How to page to know more.

You can review the prices on our website. But to be able to enjoy those prices, you have to be a member.

You can certainly share your information with your health care providers and also your loved ones. You can also share with nonmembers by just adding their email ids which is sent as an external link email.

We have both family and business plans. Please refer to our membership page.

They can. Customer is requested to provide emergency contacts when they sign up. They can always add emergency contacts later also. They can edit that information anytime. But the customer is requested to share their “share ID “(unique ID ) with their emergency contacts. We only share the customer information with those who can provide the unique customer ID. Otherwise we can’t share that information.

Check out “How to add medical data to your Account page” on our How to page.

Browse the tests and prices on our site.

  • Register/Signup for free.
  • Login with your credentials.
  • Click on “New Order”.
  • Click on “Blood Work and Reports Tab” on the top.
  • Select from the panel list or add any individual tests that you would like to request in the Text box below and click on +.
  • You can submit your request for labs or imaging.
  • Once we receive your request, we will do all the work for you. We will do our best to reply within 24 hours with all the best rates based on your request. You can confirm the order  and we will place the order for you and email you the details of the lab. You just have to go and give your blood within 48-72 hrs. Save money and time!

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

Yes, we need the Physician’s order to process any order or request through GoEmed. You or your Physician’s office can fax us the request, after ordering online. If your physician is a member, he can also place an order directly on our secure portal.

Yes, your doctor has to be a GoEmed member to place orders.

Access to new patients, Freedom of choice on fees, reduced overhead costs, access to customer files from our dashboard, access to significantly reduced pricing for blood work, imaging and medications, concierge support and guidance, hassle-free and fast payments, next day deposits to your account, increase in ROI.

Please contact us at support@goemed.com and you will be guided. If you forgot your password, you can always reset the password. 

We have standard and 3 different flexible premium monthly and yearly membership plan

– Silver 

-Gold 

-Platinum 

Please contact us at sales@goemed.com to for more information. Please refer to our membership page.

Just e-mail support@goemed.com. We will get back to you at the earliest.

 

We have partnered and negotiated the prices for you on lab tests, imaging and medications. You can avail these services at a fraction of a cost and save up to 80% from regional average prices. Stop paying more!

We also help you save time and money with our telemedicine services where you can book your appointment and see a board-certified doctor from the comfort of your own home or office. The doctor can even write your prescriptions and fax it to us. We do not deal with any insurance company and our fees are so economical and often less than the insurance copays.

ACCOUNT INFO / Billing and Insurance

Yes,  You have to upgrade to Premium account plan to fit your needs. We have 3 plan options, Individual, Family of 3 and Family of 7. You can also add more licenses when upgrading.  You have to send your family an invite once you sign up. They can register and create their own account and use GoEmed services with you as their manager.  

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

Login to your account with your registered credentials. Visit the Account page. Click on “Health” tab at the top of the page fill in all the details to record your medical history and click on Save.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

The charges on your debit or credit card statement will appear from “GoEmed Practice Management”.

No, we do not work with any insurance company. No copays or any extra charges. Our prices are often much less than the co-pays. 

We are direct cash payment service. Anyone with or without insurance can use our service. 

We can check your EOBs and educate you on your benefits and deductibles for you to make informed decisions.

Log into your GoEmed account and visit the account page to cancel. If you have any issues , please email us at support@goemed.com

We are a direct cash payment service. You will be required to pay for your testing as soon as you receive a bill from us. 

Health Record Management

Step 1: Upload

Sign up in minutes.
Upload your radiology studies like MRIs, CTs, lab reports, results and more.

Step2: View and Share

View and Share the uploaded records with your physician or loved ones for better informed care.

Step 3: Delete

Delete the uploaded records from your account and any shared accounts after consults or when you no longer need it.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

You can upload by yourself by following the instructions on our How To page. We can also upload the information for you. You can email or fax your information to us. You can also give us permission to reach out to your health care providers so that we can obtain the information and upload them for you. You may have to pay them if there is any charge for giving that information.

Yes, you need to be a Premium plan member to upload your medical records, view and share the files.

Under Radiology studies, you can upload DICOM file type.

But, under Lab Results and Reports, you cannot upload “DICOM” file types.

Click here to check out our How To page 

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

You can certainly share your information with your health care providers and also your loved ones. You can also share with nonmembers by just adding their email ids which is sent as an external link email.

Affordable Labs, Imaging and Medications

Log in with your credentials.

Place your lab, imaging, or medication order.

Fax us your physician’s order.

We fax your order to a lab near you and set things ready for you and send you an email with the details of the lab location and other instructions if any.

All you must do is to go to the nearby service location emailed to you by us for testing, with your ID within 24-36 hours to get tested.

Your results will be uploaded to your account on our secure portal and your ordering physician. ​

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

We have made ordering lab tests, imaging, or medications hassle-free, fast, easy, and affordable.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently

We require the physician’s order. You or your physician’s office can fax us your Physician’s order at (309) – 517-5200.

No problem!

We believe in listening to your needs to provide you with better affordable options.

Just send us your request and we will get back to you with the best prices available and the details to process further.

No. Your doctor does not have to be a member of GoEmed. As long as you are a GoEmed member, you can request medications, blood work, or imaging. But we require an order by a physician, for us to process your request. 

Yes. We need ordering physician’s name and office phone number. We can order for 30, 60, or even 90 day supply to your home address at significantly reduced prices.

 You or your Physician’s office can fax us the request at (309) 517 -5200, after ordering online.

You can review the prices on our website. You can order as a Standard plan member. But with upgrade to a Premium member plan you can enjoy 25% off the already reduced Standard plan prices. 

Your lab results will be uploaded to your account on our secure portal within 1 to 3 business days.

You send us the request and we make an appointment for you after confirmation on the price and center location from you.

You will have to make the payment to GoEmed when billed and not at the center.

You can visit the center within 72 hours after the appointment is made. If the email with test instructions sent to you requires fasting, follow the appropriate fasting time and then go to give your sample.

If you don’t have a prescription already, you can use our telemedicine platform to see a board-certified doctor on our panel for diagnosis and treatment of minor health conditions . 

All our physicians diagnose, treat, and prescribe medications for common, non-emergency health issues on our telemedicine platform.

If you don’t have a prescription already, you can use our telemedicine platform to see a board-certified doctor on our panel for diagnosis and treatment of minor health conditions and can also write your order for lab tests or imaging. 

Just send us the medications you are looking for, with the dosage, strength and quantity. We will do all the work and send you an email with the lowest available price. We help you save time and money.

We will send you an email with the best available prices, lab locations and instructions, if any, as soon as we receive the request from you. Once you confirm the order, we will make an appointment for you.

No. We will do it for you as a Premium plan member. We will upload your records on to your secure portal. A copy of the same will be sent to your doctor’s office too for further interpretation. For standard plan members the copy will be sent to your doctor.

No, lab tests, imaging and prescriptions orders are currently available within the United States only. We are in the process of partnering with centers outside the country.

All tests are administered based on the type of test ordered either by a blood or urine samples. They take approximately 10 minutes or less.

Fasting is required for some tests. Instructions will be sent you if the tests require any additional measures like avoiding certain food or drinks ahead of time.

After placing the order, you will receive a confirmation email with a quote to the best available prices on the test requested. The lab center location will also be provided with any additional instructions required for the test. You will confirm this and we will fax your order. Please make sure to go to the center to give your blood within 72 hours after the appointment is made. Your results will be uploaded to your account and also sent to your doctor’s office. Please note that we will need a physician’s order to process any requests. You can also make use of our telemedicine service to obtain a prescription.

Your results will be sent to your ordering physician’s office for interpretations. 

TELEMEDICINE

GoEmed believes in Affordability, Accessibility, Convenience and Transparency to handle any medical conditions.  To help avoid long wait and commute times, we provide a secure, simple platform to see a doctor online directly from your desktop, or cellphone. You can address your concerns and get a quick diagnosis of any minor medical conditions with an immediate treatment plan.

Step 1: Search for the provider by Country, State, City or Specialty. Review doctor profile. 

Step 2: Make new appointment with the provider and time of your choice. Send request.

Step 3: The provider confirms request and you get a link to connect. Join in to consult.

That’s it! 

Your card will be charged only when your doctor confirms the appointment.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

The “Appointments” tab on the landing page will now show the details of this appointment but the status will show as “Pending Confirmation” until the provider confirms the appointment. Once confirmed by the provider, the status changes to “Confirmed” and you can see a link to connect to the call.

When you click the link, you can see the details on the time remaining for the call to start. When it is time, you can click on “join the call”, “give your name”, follow instructions and start your consult.

No problem!

We believe in listening to your needs to provide you with better affordable options.

Just send us the name of the physician and we will request him to come on board to be a part of out GoEmed physician family. You can also request them to join us. 

Yes, your doctor has to be a GoEmed member to book an appointment.

Click here to check out our How To page

Follow our easy write-up steps or watch our instructional video to help you navigate and use all our services efficiently.

.

Yes, you do need to create an account before you can browse the list of doctors or make any appointments.

Yes. Your consult is safe, secure, private. We are fully HIPAA-compliant and give utmost importance to the confidentiality of your consult.

The doctors on our GoEmed panel are all experienced and board-certified. We follow a thorough selection process for all our doctors before they become a part of our GoEmed family. They are licensed either in single or multi-state and have credentials to practice there.

You can avail all our services without insurance with our direct cash payment option.

Click on “Transactions” on the Dashboard, you can see all the transaction details which include what you have been charged for each appointment.

If you made an appointment and your status is “Pending Confirmation”, you can check back under “My Appointments” on the dashboard which shows the details of all appointments and Status details. 

If the doctor has confirmed your status would have changed from “Pending Confirmation” to “Confirmed” and your card will be charged. You can click on it to connect to the link to talk to the doctor.

The doctor you are looking for will have to be a member of GoEmed. To be on board with GoEmed panel of doctors, they will have to go through our process to validating all their credentials. 

Yes, you can get a prescription online.

All our physicians diagnose, treat, and prescribe medications for common, non-emergency health issues. GoEmed does not guarantee any prescriptions and it is at the discretion of the doctor’s recommendation.

You can check on the doctor’s credentials on their “Doctor Profile page” before you make an appointment.

Yes, your doctor can order lab tests and imaging online. Your results will be sent to your doctor’s office and uploaded to your account if you are a premium member.

insurance needs

GoEmed is not an insurance company. We can’t provide our own insurance plans.

We can help people with no insurance to get lab testing, imaging, medications, online doctor consults etc.  at affordable pricing with direct cash payments. 

We can also help people in understanding their insurance plans if they have any. We can check their EOBs and let them know on how their plan deductibles etc. works and provide insights on making informed decisions and benefiting on using their insurance vs Cash.

Our goal is to provide you with a platform to help  explore affordable insurance plans to  meet your needs.

You will have to be a premium plan member for this service.

Step1: Sign up in minutes

Become a member by registering on our user friendly portal

Step 2: Contact us

Let us know about your insurance needs from our contact us page to help you better.

Step 3: We do the work

We will help you explore options that best fit your needs.

 

Concierge services

Yes, we can. You can  give us permission to reach out to your health care providers so that we can obtain the information and upload them for you. You may have to pay them if there is any charge for giving that information.

You will have to fill in a medical record release form for us to proceed with this. Please send a request at support@goemed.com for more information.

You will have to be a premium plan member for this service. Just send us the details of what you are looking for to our support@goemed.com. We will take it from there.

Yes, we can. You will have to be a premium plan member for this service. Just send us the details of what you are looking for to our support@goemed.com. We will take it from there.